Managed Services
In today’s challenging economic climate it has never been more important for companies to focus on their core business. As a fully managed service, those outsourcing to Wesupply can take advantage of the extensive business benefits that come from EDI. You are free from the burden and risks associated with technical issues, maintenance costs and the need to keep abreast of advancing technology.
Wesupply has over ten years’ experience of providing EDI managed services and has the technology, tools, processes and skills to ensure the success of any B2B program. With a proven methodology, Wesupply’s fully managed EDI service, OneTime, provides connectivity between trading partners, regardless of their location, technology preferences or level of IT sophistication – all without the hassle of owning the problem yourselves. Companies can exchange data in any format and are free from the complexities presented by the many and varied protocols used by businesses across the globe.
We have the most secure and reliable infrastructure available and the best in-house technical expertise in the marketplace.
Our IT infrastructure is housed in the secure, robust and resilient environment dual IBM Data Centre’s provide – with near time replication and proven 99.9% uptime. The hosted environment offered from these locations exceeds ISO 17799 security standards.
Implementation & Trading Partner On-boarding
Wesupply’s dedicated and highly skilled team of technical EDI implementation specialists manage the entire implementation and on-boarding process for you, removing the risk and hassle and in the case of supplier facing EDI bringing the full breadth of suppliers – including the awkward tail – into your electronic trading community.
Our four scalable OneTime offerings – ranging from simple EDI using a web browser, to deep EDI integration through an electronic trading hub, with all the real-time visibility, analysis, alerts and control that our applied intelligence delivers – are designed to provide pre-defined “out of the box” packages, which can be implemented quickly and efficiently.
Continuous Transaction Monitoring
The Wesupply team pro-actively monitor the Wesupply platform for message validation failures and errors. If an immediate fix is not possible, a support representative will escalate to a nominated client contact and it will be managed through to resolution.
Wesupply has a UK based, dedicated team of highly skilled technicians, experienced in dealing with complex and detailed EDI support issues. Our technicians are intimately familiar with individual client implementations and are therefore able to resolve client specific issues rapidly.
As Wesupply operates on a managed service basis clients have the ability to switch on additional functionality, or upgraded integration as and when required, so you only pay for what you need – lowering the total cost of ownership. As payment is on a fixed fee basis, it is easier to budget, coming out of operating costs rather than capital resources.
