Support

As an outsourced B2B EDI service provider we understand that our customer support capability is absolutely critical to operational success and your peace of mind.

Wesupply has a UK based, dedicated in-house team of highly skilled technicians, fully experienced in dealing with complex and detailed EDI support issues. Our staff are intimately familiar with individual customer implementations and undertake to own the complete support process end-to-end. Wesupply’s support provision includes multi-lingual options and a 24 x 7 helpdesk.

All customer enquiries are logged into our call tracking system. Importantly, we undertake to own any issues from initiation right through to resolution, providing our customers with SLAs supported by key metrics and targets.

Wesupply’s support team are dedicated, highly skilled and readily available – ensuring fast problem resolution and continuity of service. Wesupply’s support delivers confidence.

If you need to contact support, please call +44 (0)845 643 6609.