Your customer service performance relies on the performance of your suppliers. The failure of a supplier to deliver on-time-in-full can have a negative impact on your business – at worst, causing customer dissatisfaction – at best, forcing you to invest in extra safety stock.
Wesupply’s Supplier Performance Management tools give you a real-time, top-level view of how your supply chain is performing, allowing you to drill down into specific supplier performance data, for example, on-time-in-full. With a clearer understanding of how your supply chain is performing suppliers falling short on SLAs can be brought to task, leading over time to an overall up-rating of supplier performance across your supply chain.
Building confidence in supplier performance creates a peace of mind that allows for slimmer safety stocks – if you know you have reliable suppliers who deliver on-time-in-full, you can hold less inventory. Taking out unnecessary inventory returns vital cash to the business, frees up valuable logistics resources and reduces the risk of holding redundant stock.
Managing the performance of your suppliers enables you to be more creative with your own customer service offerings, placing your company in a stronger competitive position.
